Step 1: Charge the Chromebook to at least 50%
Step 2: Press Ctrl + Alt + t
Step 3: In the window that pops up, type battery_test
Step 4: Press Enter on the keyboard
Step 5: Wait 5 Minutes
Step 6: Give your support agent the Battery Health percentage and the Battery Discharged percentage. A battery that has a Battery Health >80% is considered healthy.